Purchases can be exchanged for a store credit, issued in gift card form, if exchanged within 14 days of delivery. The value excludes postage fees where applicable and gift card will be activated once the jewellery item has been received and inspected. Store credit is valid for 6 months from the date of issue. If an item has been ordered in an incorrect size, we will happily exchange it for another size subject to availability. Jewellery will not be accepted for exchange and credit if it is damaged or has been worn. We do not accept refunds.

Afterpay sales are final. Refunds will not be processed under any circumstances, for any purchases made using Afterpay. This includes but is not limited to preorder purchases.

Resized, custom jewellery and made-to-order bespoke pieces are final sale and ineligible for exchange.

Your item is eligible for an exchange if it meets the following criteria:

It is not customised, altered or a bespoke The Love Alchemy Jewels piece

The item is returned in its original condition; unworn, undamaged and in original packaging

It is returned within the specified 14-day timeframe from delivery date

The item is returned without any damage, in original packaging at the client’s cost

The Love Alchemy Jewels will confirm an exchange upon inspection of the received item. Should any of the above criteria not be met, we have the right to refuse the exchange and arrange a return at the customer’s expense. For approved exchanges, please post back the jewellery item, addressing as below:

TLAJ

PO Box 1050 

Willagee Central WA 615

For custom and bespoke pieces, an approval contract outlines the design, payment and production terms which are signed by The Love Alchemy Jewels representative and the customer. A 50% deposit is required to begin production and the remaining 50% is required before the item is collected or dispatched. Deposits are non-refundable and if the item has not been fully paid for or collected within 2 (two) months of agreed pickup date, the piece becomes sole property of The Love Alchemy Pty Ltd.

To arrange an exchange or for more information, please contact our team at info@thelovealchemy.com.au